Changing or Resetting a Password

You may need to change or reset your password on your account for security purposes or simply because you forgot your password. If you know your old password and need to update it to a new one, you can easily change the password directly from the Phone. 

Follow these steps to reset your password:

• Open your Desktop or Web application

• Click on your User Icon in the lower right-hand corner of the navigation bar

• Click your User Name at the top

• Under Credentials, Click on Change

• Enter your current password, then a new password, and confirm the new password

• Click Change password.

Please note that the password minimum is 8 characters and requires:

• at least 1 lowercase character [a-z]

• at least 1 uppercase character [A-Z]

• at least 1 digit [0-9]

• at least 1 special character [*.! @#$%^&(){}[]:;<>,.?/~_+-=|\ ]

• At least 8 characters in length, but no more than 32

✅ Once you have changed your password, you will receive a confirmation email. 

Resetting your Password (not logged into the Phone)

If you have forgotten the password to your account, you can reset it through the Phone login page. Here’s how:

• Open your Phone application

• Click on Forgot Password

• Enter the email address you used to register and click on Reset

✅ You will now receive an email with a link to reset your password.

⚠️ Please note that for security reasons, the Support Team cannot reset and share passwords with you.